FREQUENTLY ASKED QUESTIONS
Before reaching out to our customer support, please check and see if your questions are listed below. If you cannot find what you are looking for, then please contact support and we will gladly help you with your concerns.
The minimum subscription length is 2 years. The maximum is 5 years.
At the end of the subscription period, our client is given the choice to renew their contract with HBSS or do an upgrade with their CCTV package when upgrade is available OR purchase their existing package for P1. Yes, ONE PESO!
The requirements are the following: signed offer sheet, contract signed by both parties and notarized, filled up HBSS application form, and one-time installation fee.
For multiple branch businesses, we have what we call “Proof of Concept” wherein the business owners can have a 1-month free trial period to appreciate the system.
Clients will only have to pay for a one-time installation fee which includes labor and materials to be used.
Definitely! Replacement of defective cameras or DVRs is COVERED in your monthly service fee.
Just call us at (082) 296-4900 and report your issues.
How soon will technical issues be addressed?”How soon will technical issues be addressed?”
Sure! We can sell the CCTV package to you, however, the maintenance and replacement (beyond the warranty period) will not be covered. Please check this link to see a comparison between subscriptions and buying the system for more information.